Common requests

What locations call about

  • No heating or cooling
  • Space temperature or airflow issues
  • Refrigeration units running warm or freezing over
  • Temperature alarms
  • Leaks, drainage, or equipment performance issues
Why it matters

Why HVAC & refrigeration can't wait

  • HVAC failures affect customers and employees
  • Refrigeration downtime can result in product loss
  • Temperature problems can interrupt location operations
  • Preventative service can reduce avoidable equipment failures
How Bedrock coordinates

From request to completion.

  1. Priority established based on operational impact
  2. Qualified HVAC or refrigeration resource dispatched
  3. ETA, diagnosis, repair, and completion tracked
  4. Recurring equipment failures identified for review
Tracked in Pebble CMMS

Every job on one record.

HVAC & Refrigeration work runs through Pebble CMMS, the same system your team uses for every other trade.

A work order for every job

Each request is opened with its location, trade, sub-trade and priority, so it starts with the right information.

Spending stays in your limits

DNE limits are set by trade, and quotes that exceed them need your approval before the work goes ahead.

History by location and asset

Completed work, costs and notes stay on the record, so recurring problems are easy to spot.

Ways to work with Bedrock

Your providers, ours, or both.

Choose the model that fits each trade and location.

Client-Managed

Your team runs HVAC & refrigeration work in Pebble with your own service providers.

Shared Coverage

Bedrock fills the gaps in your network where you don't have HVAC & refrigeration coverage.

Managed Services

Bedrock manages dispatch, follow-up and after-hours HVAC & refrigeration work for you.

Questions

HVAC & Refrigeration, answered

More questions
What HVAC & refrigeration work does Bedrock coordinate?

Bedrock coordinates commercial HVAC systems and rooftop units, walk-in and reach-in coolers and freezers, refrigerated prep tables and display cases, ice machines and compressors, condensers, evaporators, and related components, across every location you manage.

What are common HVAC & refrigeration requests?

Common requests include no heating or cooling, space temperature or airflow issues, refrigeration units running warm or freezing over, temperature alarms and leaks, drainage, or equipment performance issues.

How does Bedrock handle HVAC & refrigeration work?

Priority established based on operational impact. Qualified HVAC or refrigeration resource dispatched. ETA, diagnosis, repair, and completion tracked. Recurring equipment failures identified for review. Every job is tracked as a work order in Pebble CMMS.

Do we have to use Bedrock's service providers?

No. Your service providers stay yours. If you already have providers you trust, they keep the work, and Bedrock fills the gaps where you don't have coverage.

Need HVAC & refrigeration coverage across your locations?

A facility assessment looks at how work reaches your team today, which locations and trades you manage, and where support would help most.