One platform to manage your entire facilities operation.
Pebble brings your entire facilities operation into one platform. Manage work orders, locations, assets, service providers, quotes, invoices and service history from request through resolution. Run your program with your own team and service providers, or pair Pebble with Bedrock Managed Services for additional operational support.
One system. Three ways to run it.
Run Pebble with your own team and service providers, add Bedrock where you need coverage, or let Bedrock manage the operation for you. Choose the model that fits each trade and location across your facilities program.
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| Client-Managed | Shared Coverage | Managed Services | |
|---|---|---|---|
| Work Order Creation & Dispatch | Your team creates and dispatches work orders | Your team or Bedrock creates work orders; dispatch follows the site's dispatch matrix | Your team or Bedrock creates work orders; Bedrock manages dispatch |
| Service Provider Network | Your network | Your network + Bedrock's network | Bedrock's network |
| Provider Contracts | You contract your providers | You contract your providers; Bedrock contracts its network | Bedrock contracts its network |
| After-Hours & Emergencies | Your team | Your team, or send to Bedrock | Bedrock |
| Work Order Follow-Up | Your team | Your team; Bedrock handles work sent to Bedrock | Bedrock |
| Quotes & Approvals | You review and approve vendor quotes | Set DNE by trade; quotes exceeding DNE require your approval | Set DNE by trade; quotes exceeding DNE require your approval |
| Invoicing & Payment | Review, approve or reject your vendor invoices; pay your vendors | Review, approve or reject invoices; pay your vendors or Bedrock | Review, approve or reject invoices from Bedrock; pay Bedrock |
Not sure where you'd land? A facility assessment is the quickest way to find out.
Request a Facility AssessmentEvery facilities program operates differently. You may have an established service provider network, need Bedrock to fill coverage gaps, or want us to manage service across your portfolio. Pebble brings each model into one system.
That's what we built Pebble around.The parts of a facility program, in one place.
Built for how multi-site facilities operations actually run, not adapted from property management software.
Work orders that follow your rules
Trades, categories, priorities and DNE limits are configured around your program, so every request starts with the right information and follows the right workflow.
Response targets by priority
Set response and completion targets by priority, with emergency and routine work following the service levels established for your program.
Status moves when work moves
Actions drive work order statuses, so the record moves with the work, from dispatch and onsite activity through quotes, materials, completion and invoicing.
Provider networks built around your model
Use your own service providers, Bedrock's network, or both. Pebble keeps provider assignments, dispatch rules and service activity connected to each location and trade.
Preventative maintenance on a schedule
Schedule recurring maintenance by trade, asset and location, with work orders generated around the service intervals established for your program.
Reporting across the portfolio
Track open work, spend, service history, recurring issues and provider performance across locations and trades, with the data you need to understand how your facilities program is performing.
Every asset on file, with its own history.
Pebble tracks each asset individually, connecting equipment details, service history, warranties and repair costs so your team has the information it needs before making the next service decision.
A record for every asset
Track make, model, serial number, install date, cost and other key equipment details, from rooftop units and compressors to fryers, panels, doors and more.
Service history stays with the asset
Every service visit, repair, part and note stays connected to the asset instead of getting lost across separate work orders, giving you a complete history in one place.
Warranty visibility before dispatch
Warranty information is visible before work is dispatched, helping prevent unnecessary service costs when an asset may still be covered.
Stay ahead of critical dates
Surface upcoming warranty expirations and preventative maintenance due dates before important service windows are missed.
A QR label on the unit itself
Scanning it opens a request against that exact piece of equipment. Whoever finds the fault doesn't have to describe which unit they mean, or know what it's called.
Repair or replace, with the numbers
See repair costs and service history alongside asset information to help identify when continued repairs may no longer make financial sense and support better capital planning.
Ask a question instead of building a report.
Pebble AI reads your own work orders, vendors, assets and spend. Ask it in plain English and it answers from your data, so you don't have to know which report to open or how to filter it.
- It only sees your operation. Your locations, your vendors, your numbers. Nothing from anyone else's account.
- Answers you can trace. Every answer comes from records already in Pebble, so you can open the work orders behind it.
- Useful the moment you sign in. No dashboards to configure and no report writer to learn.
One platform. The same foundation.
No matter how your facilities program is structured, Pebble keeps the same core system, controls and visibility in place.
Built around your program
- Your locations, assets, trades and service history stay together in Pebble
- You establish approval limits and DNE requirements for your program
- Your team maintains visibility into work from request through completion
- Your program data stays centralized in one system
Set up around your sites
- Trades, priority codes, DNE limits and workflows are configured around your program
- Locations, assets and applicable service providers are loaded into Pebble
- User access and permissions are set around each role
- Your team is supported through implementation and ongoing operation
Every facilities program is different. Tell us about your locations, trades and operating model, and we'll show you how Pebble can be configured around your program.
The parts that usually hurt first.
When work orders, service providers and facility information are spread across people and systems, keeping the operation consistent gets harder as you grow. Pebble puts the structure in one place.
Work comes in from everywhere
Requests arrive by phone, email and text, making it difficult to track what was requested, what was completed and what was spent. Pebble gives every request one place to start and one record to follow.
Different sites need different support
Some locations have established service providers. Others need additional coverage. Pebble gives you one system to manage your own network, use Bedrock where contracted, or have Bedrock manage service for you.
Growth adds more to manage
More locations mean more work orders, assets, providers and service history to keep organized. Pebble gives your facilities program a consistent process across the portfolio as you grow.
See how Pebble and Bedrock would work across your locations.
See Pebble in action and learn how Bedrock can support your facilities program. We'll walk through your locations, trades, service providers and workflows to show what the right model could look like for your operation.
Your locations, trades & service model
Walk through your locations, trades, service providers and whether Client-Managed, Shared Coverage or Managed Services fits your program.
Pebble from request to resolution
See a work order move through Pebble from creation and dispatch through service, quotes, completion and invoicing.
Bedrock & implementation
Learn how Bedrock supports your program, how our service-provider network fits in, and what it takes to configure and launch Pebble across your locations.