Work order management for multi-location facilities.
Pebble gives every facility request one place to start and one record to follow, from the moment it's opened through dispatch, quotes, completion and invoicing, across every location you run.
From start to finish
- OpenA location opens a request on the web, or scans the QR label on the equipment.
- DispatchThe work order is dispatched to the service provider for that location and trade.
- TrackThe provider accepts the job, sets an ETA and moves it through statuses as the work happens.
- ApproveQuotes over your DNE come to you, and invoices are reviewed before they're paid.
- CloseThe completed work, costs and notes stay on the record for that location and asset.
Every request, handled the same way at every location.
Opened the right way
Locations open requests through Pebble on the web or by scanning the QR label on a piece of equipment. Each one captures the location, trade, sub-trade and priority up front.
Rules set around your program
Trades, sub-trades, priorities and DNE limits are configured for your program, so every work order follows the right workflow from the start.
Response targets by priority
Set response and completion targets by priority, so emergency and routine work each follow the service levels you set.
Statuses that move with the work
Actions drive statuses, so the record moves from dispatch and tech onsite through quotes, materials, completion and invoicing.
Quotes and invoices on the record
DNE limits are set by trade, and quotes that exceed them need your approval. Invoices are reviewed, approved or rejected on the same work order.
Requesters kept in the loop
Anyone at a location can open a request with their name and contact details, and gets updates on the job by email, even without a Pebble login.
Works however you run Pebble.
Pebble runs three ways, and you can choose the model that fits each trade and location.
Client-Managed
Your team opens and dispatches work orders to your own service providers.
Shared Coverage
Your team or Bedrock opens work orders, and dispatch follows each site's dispatch matrix.
Managed Services
Bedrock manages dispatch, follow-up and after-hours work for you.
What is work order management software?
Work order management software tracks facility requests from the moment they're opened until they're closed and paid. Pebble does this across every location, with the trade, priority, service provider, quotes and invoices on one record.
How do locations open work orders in Pebble?
Through Pebble on the web, or by scanning the QR label on a piece of equipment. A QR request opens against that exact asset, so nobody has to describe which unit it is.
Can work go over budget without approval?
DNE limits are set by trade, and quotes that exceed the DNE need your approval before the work goes ahead.