Service Category
General Maintenance
Everyday repair needs across your locations: plumbing, drywall, doors, paint, commercial kitchen equipment, and routine site repairs. Bedrock centralizes the request, coordinates the right resource, and keeps your team updated through completion.
What it covers
- Plumbing repairs and fixtures
- Drywall, paint, and interior repairs
- Doors, hardware, and locks
- Commercial kitchen equipment
- General site repairs and punch lists
Common requests
- Leaks, clogs, and water issues
- Broken doors or door closers
- Damaged walls or trim
- Equipment that is down or running poorly
- Repairs flagged from inspections
Why it matters
- Small issues compound into bigger ones
- Inconsistent fixes vary location by location
- Coordination takes time when requests are scattered
How Bedrock coordinates
- One intake channel for every location
- Right resource routed and scheduled
- Status, ETA, and completion confirmed
- Repeat issues flagged for review
Service Category
Refrigeration
Walk-in coolers and freezers, reach-in units, prep tables, ice machines, and refrigerant system service. Refrigeration sits closest to revenue and food safety, so requests are tracked tightly from intake through completion.
What it covers
- Walk-in and reach-in coolers and freezers
- Prep tables and refrigerated display
- Ice machines
- Refrigerant system service and recovery
- Compressor, condenser, and evaporator repairs
Common requests
- Unit running warm or freezing over
- Leaks, drainage issues, or odors
- Ice machine production problems
- Door seals and gaskets
- Temperature alarms
Why it matters
- Direct impact on inventory and food safety
- Downtime translates to product loss
- Compliance and health code exposure
How Bedrock coordinates
- Urgency tagged at intake
- Qualified refrigeration tech dispatched
- Temporary mitigation arranged when needed
- Recurring failures escalated for review
Service Category
Electrical & Lighting
Interior lighting, exterior and parking lot lighting, signage, electrical repairs, panel work, and circuit issues. Lighting affects how a location feels to customers and how safely the team operates after dark.
What it covers
- Interior lighting and fixtures
- Exterior, parking lot, and pole lights
- Signage and channel letters
- Outlets, switches, and circuits
- Panel and breaker work
Common requests
- Lights out or flickering
- Sign sections dim or burnt out
- Tripped breakers or partial power loss
- Outlets not working
- Photocell and timer issues
Why it matters
- Customer perception of the location
- Safety in parking lots and back of house
- Signage is part of how customers find you
How Bedrock coordinates
- Licensed electricians routed to the request
- Lift and equipment coordinated where needed
- Photo and completion documentation
- Recurring fixture issues tracked across locations
Service Category
Life Safety & Security
Fire alarm systems, sprinklers, extinguishers, suppression hoods, intrusion alarms, and access control. These categories are time-sensitive, regulated, and tied to inspections.
What it covers
- Fire alarm systems
- Sprinklers and standpipes
- Extinguishers and suppression hoods
- Intrusion alarms and monitoring
- Access control and door hardware
Common requests
- Annual inspections and testing
- Trouble or alarm codes
- Failed devices or sensors
- Access cards and code resets
- Camera and monitoring issues
Why it matters
- Compliance and AHJ inspection readiness
- Insurance and risk exposure
- Team and customer safety
How Bedrock coordinates
- Inspections scheduled by jurisdiction and frequency
- Deficiency follow up tracked to closure
- Documentation organized by location
- After-hours response when systems are in trouble
Service Category
Roofing
Leak response, patch work, drain clearing, flashing, and roof inspections. Roofing problems usually surface inside the building before the actual cause is found above.
What it covers
- Leak response and source isolation
- Patches, seams, and flashing repair
- Drain and scupper clearing
- Roof inspections and reports
- Coordination with manufacturer warranties
Common requests
- Active leak inside the building
- Visible damage or storm impact
- Standing water on the roof
- Penetration or rooftop equipment issues
Why it matters
- Water damage compounds quickly
- Inventory, ceilings, and equipment risk
- Closures from leaks affect revenue
How Bedrock coordinates
- Triage to determine urgency
- Roofer dispatched with photo documentation
- Temporary repair followed by permanent fix
- Patterns reviewed for capital planning
Service Category
Soft Services
Janitorial, day porter, floor care, window cleaning, and pest control. Soft services drive how clean and presentable a location feels day to day.
What it covers
- Janitorial and night cleaning
- Day porter service
- Floor care, strip and wax
- Window and exterior cleaning
- Pest control and prevention
Common requests
- Scope or frequency adjustments
- Quality issues at a location
- One-off deep cleans
- Pest activity and follow up treatment
Why it matters
- Customer perception is immediate
- Compliance for regulated environments
- Inconsistent provider performance is common
How Bedrock coordinates
- Standard scope across locations
- Quality issues escalated and tracked
- Schedules coordinated with operating hours
- Periodic walk-throughs and reviews
Service Category
Exterior & Grounds
Landscaping, snow and ice management, parking lot care, pressure washing, and exterior repairs. The exterior is the first impression of every location.
What it covers
- Landscaping and turf maintenance
- Snow and ice management
- Parking lot striping, sealing, and repairs
- Pressure washing
- Trash enclosure and exterior repairs
Common requests
- Service quality at a location
- Storm cleanup and tree damage
- Pothole and trip-hazard repair
- Snow event response
Why it matters
- First impression for every customer
- Slip and fall risk in winter conditions
- Property value and tenant satisfaction
How Bedrock coordinates
- Recurring schedules by location
- Weather-event response routed quickly
- Documented service confirmation
- Site walks and seasonal reviews
Service Category
Preventative Maintenance
Scheduled service across mechanical systems, refrigeration, life safety, plumbing, and equipment. Preventative work is what keeps reactive repairs and surprise downtime from running the operation.
What it covers
- Mechanical and refrigerant PM cycles
- Life safety inspections
- Plumbing and grease trap service
- Equipment-specific PM (kitchen, retail, etc.)
- Roof and exterior inspections
Common requests
- Building or rebuilding a PM schedule
- Catching up on missed PMs
- Aligning frequency across locations
- Reporting on completion and findings
Why it matters
- Reactive repair costs are higher
- Equipment life is tied to service cadence
- Compliance is documented through PM records
How Bedrock coordinates
- PM calendar by location and asset
- Completion tracked with documentation
- Findings routed for follow up
- Schedule reviewed and adjusted over time
Service Category
Capital Projects
Remodels, equipment replacements, multi location rollouts, and end-of-life upgrades. Capital work needs scope, schedule, and budget tracked alongside daily operations.
What it covers
- Interior remodels and refreshes
- Equipment replacements (refrigeration, kitchen, mechanical units)
- Lighting and signage rollouts
- Multi location program work
- End-of-life replacements
Common requests
- Scoping a project across many locations
- Coordinating trades and sequencing
- Budget and timeline tracking
- Punch list and closeout
Why it matters
- Capital work disrupts daily operations
- Schedules slip without one team coordinating it
- Cost and quality vary site by site
How Bedrock coordinates
- Single point of coordination per project
- Provider coordination and sequencing
- Status reporting to leadership
- Closeout, documentation, and warranty tracking
Service Category
Vertical Transportation
Elevators, escalators, lifts, and dumbwaiters. Highly regulated, time-sensitive, and tied to building access and accessibility.
What it covers
- Elevator service and repair
- Escalator service
- Lifts and dumbwaiters
- Inspection and certification coordination
- Modernization projects
Common requests
- Unit out of service
- Door, leveling, or call button issues
- Annual inspection coordination
- Capital modernization
Why it matters
- Accessibility and code compliance
- Tenant and customer experience
- Outages affect operations directly
How Bedrock coordinates
- Service contract review and oversight
- Outages escalated promptly
- Inspection scheduling and follow up
- Modernization scoping and budgeting
Service Category
Other Specialty Services
Specialty needs that do not fit a standard trade category: overhead doors, dock equipment, water treatment, generators, signage, and others. Bedrock sources qualified providers and manages the work the same way.
What it covers
- Overhead and roll-up doors
- Dock equipment and levelers
- Generators and backup power
- Water treatment
- Specialty signage and graphics
Common requests
- Equipment failure or unsafe condition
- Annual service or load testing
- Damage from operational use
- Replacement scoping
Why it matters
- Specialty failures often stop operations
- Local availability is uneven
- Without a coordinator, requests stall
How Bedrock coordinates
- Qualified provider sourced
- Scope and pricing reviewed before dispatch
- Status tracked through completion
- Documentation kept by location