Service Category
General Maintenance & Handyman
Everyday repair and maintenance needs that keep locations functional and presentable. Bedrock coordinates routine repairs, punch-list items, and general facility issues across your locations.
What it covers
- Drywall, paint, and interior repairs
- Ceiling tile and minor finish repairs
- Fixture installation and repair
- Shelving, millwork, and miscellaneous hardware
- General site repairs and punch lists
Common requests
- Damaged walls, ceilings, or trim
- Broken fixtures or hardware
- Minor carpentry repairs
- Store and office punch-list items
- General repairs that do not fall under a specialty trade
Why it matters
- Small issues can become larger problems when left open
- Appearance affects the customer and employee experience
- Consistent repairs help maintain standards across locations
How Bedrock coordinates
- Requests centralized across locations
- Appropriate resource routed and scheduled
- Scope, ETA, and completion tracked
- Repeat issues identified for review
Service Category
Plumbing
Plumbing repair, drainage, fixtures, and water-related facility needs across your locations. Bedrock coordinates routine and urgent plumbing work while helping minimize disruption to location operations.
What it covers
- Plumbing fixtures and piping
- Toilets, urinals, sinks, faucets, and flush valves
- Drain and sewer service
- Water heaters
- Pumps and related plumbing equipment
Common requests
- Leaks and active water issues
- Clogged or slow drains
- Toilets or sinks not functioning
- No hot water
- Sewer odors or backups
Why it matters
- Water issues can cause facility damage quickly
- Restroom outages can directly affect operations
- Plumbing failures can create sanitation concerns
- Unresolved leaks can increase repair and utility costs
How Bedrock coordinates
- Urgency established based on severity
- Qualified plumbing resource dispatched
- Emergency mitigation coordinated when required
- Repair and completion documented
Service Category
HVAC & Refrigeration
Heating, cooling, ventilation, and commercial refrigeration systems across your locations. Bedrock coordinates reactive service, scheduled maintenance, and equipment repair for critical building and refrigeration systems.
What it covers
- Commercial HVAC systems and rooftop units
- Walk-in and reach-in coolers and freezers
- Refrigerated prep tables and display cases
- Ice machines
- Compressors, condensers, evaporators, and related components
Common requests
- No heating or cooling
- Space temperature or airflow issues
- Refrigeration units running warm or freezing over
- Temperature alarms
- Leaks, drainage, or equipment performance issues
Why it matters
- HVAC failures affect customers and employees
- Refrigeration downtime can result in product loss
- Temperature problems can interrupt location operations
- Preventive service can reduce avoidable equipment failures
How Bedrock coordinates
- Priority established based on operational impact
- Qualified HVAC or refrigeration resource dispatched
- ETA, diagnosis, repair, and completion tracked
- Recurring equipment failures identified for review
Service Category
Electrical & Lighting
Electrical systems, interior and exterior lighting, power distribution, and related facility repairs across your locations. Bedrock coordinates qualified resources for routine electrical work and time-sensitive power issues.
What it covers
- Interior lighting and fixtures
- Exterior, parking lot, and pole lighting
- Outlets, switches, and circuits
- Panels, breakers, and electrical components
- Lighting controls, photocells, and timers
- Generators and backup power systems
Common requests
- Lights out or flickering
- Tripped breakers or partial power loss
- Outlets or switches not working
- Exterior or parking lot lighting outages
- Photocell, timer, or lighting-control issues
- Generator or backup-power issues
Why it matters
- Electrical failures can interrupt operations
- Lighting affects safety and customer experience
- Exterior lighting supports site visibility and security
- Recurring electrical problems can indicate larger system issues
How Bedrock coordinates
- Qualified electrical resource dispatched
- Lift or specialty access equipment coordinated when required
- Scope, ETA, and completion documented
- Recurring electrical and lighting issues tracked
Service Category
Signage
Interior and exterior signage repair, maintenance, installation, and rollout support across your locations. Bedrock coordinates signage work from individual outages through multi-location brand programs.
What it covers
- Illuminated building signage
- Channel letters and cabinet signs
- Monument and pylon signs
- Interior identification and directional signage
- Sign installation, replacement, and retrofit work
Common requests
- Sign sections dim or completely out
- Damaged faces, letters, or cabinets
- LED or power-supply failures
- Weather or impact damage
- New or replacement signage installations
Why it matters
- Signage is a visible extension of your brand
- Exterior outages affect location visibility
- Damaged signage can negatively affect customer perception
- Consistency matters across multi-location portfolios
How Bedrock coordinates
- Sign type and access requirements identified
- Qualified signage resource dispatched
- Surveys, permitting, lifts, and installation coordinated when required
- Completion documented with site information and photos
Service Category
Doors & Locks
Commercial doors, locking hardware, automatic doors, overhead doors, and related access systems across your locations. Bedrock coordinates routine repairs, emergency securing, and specialized door service.
What it covers
- Storefront and interior doors
- Locks, cylinders, and keying
- Closers, hinges, panic hardware, and door hardware
- Automatic doors and operators
- Overhead and roll-up doors
- Dock doors, levelers, seals, and related equipment
Common requests
- Door will not open, close, latch, or lock
- Broken closer, hinge, or panic hardware
- Lockouts, rekeys, or damaged locks
- Automatic door malfunctions
- Overhead or roll-up door failures
- Dock equipment issues
Why it matters
- Door failures can interrupt normal access
- Lock and hardware failures affect site security
- Entry conditions directly affect customers and employees
- Failed overhead or dock equipment can disrupt receiving and operations
How Bedrock coordinates
- Urgent access and securing needs prioritized
- Appropriate door or locksmith resource dispatched
- Temporary securing coordinated when necessary
- Repair, replacement, and completion documented
Service Category
Glass
Storefront, door, window, and interior glass service for routine damage and urgent securing needs. Bedrock coordinates board-ups, repair, measurement, fabrication, and replacement across locations.
What it covers
- Storefront glass
- Door and window glass
- Interior glass and mirrors
- Emergency board-up and securing
- Glass replacement and glazing
Common requests
- Broken or shattered storefront glass
- Cracked door or window glass
- Emergency board-up
- Damaged mirrors or interior glass
- Replacement glass measurement and installation
Why it matters
- Broken glass creates immediate safety and security concerns
- Storefront damage directly affects customer perception
- Openings may need to be secured before permanent replacement
- Custom glass may require measurement and fabrication
How Bedrock coordinates
- Emergency securing prioritized when required
- Qualified glass provider dispatched
- Measurement and fabrication tracked when replacement is required
- Permanent installation and completion documented
Service Category
Fire & Life Safety
Fire protection, life-safety, and security systems across your locations, including required inspections, corrective service, surveillance, intrusion, and access control. Bedrock coordinates qualified providers, scheduled services, and deficiency resolution across locations.
What it covers
- Fire alarm systems
- Sprinklers and standpipes
- Fire extinguishers and suppression systems
- Intrusion alarms and monitoring
- Surveillance and camera systems
- Access control and electronic security systems
Common requests
- Required inspections, testing, and certifications
- Fire alarm trouble conditions
- Failed devices, sensors, or system components
- Inspection deficiencies and corrective repairs
- Camera or surveillance issues
- Access control, card reader, or intrusion alarm issues
Why it matters
- Life-safety systems protect people and property
- Required inspections and testing help maintain compliance
- Security systems help protect locations and control access
- Deficiencies and system failures may require timely correction
How Bedrock coordinates
- Qualified providers coordinated by system and service type
- Required inspections and testing scheduled
- Deficiencies tracked through correction
- Security and access-control service tracked through completion
- Documentation maintained by location
Service Category
Roofing
Roof leak response, repair, inspection, and maintenance across commercial locations. Bedrock coordinates immediate mitigation, permanent repairs, inspections, and ongoing roof service.
What it covers
- Leak investigation and repair
- Patches, seams, and flashing
- Roof drains and scuppers
- Roof inspections and condition assessments
- Roof penetrations and rooftop equipment areas
- Manufacturer and warranty coordination
Common requests
- Active interior leaks
- Storm-related roof damage
- Standing water or drainage problems
- Damaged flashing, seams, or membrane
- Leaks around penetrations or rooftop equipment
Why it matters
- Water intrusion can cause extensive secondary damage
- Leaks can affect inventory, equipment, and occupied spaces
- Early repairs can prevent larger roofing failures
- Repair history helps identify recurring problem areas
How Bedrock coordinates
- Leak severity and urgency assessed
- Qualified roofing resource dispatched
- Temporary mitigation coordinated when required
- Permanent repair and documentation tracked
Service Category
Janitorial
Recurring and one-time cleaning services designed around each location's operating needs. Bedrock coordinates cleaning programs across locations while maintaining consistent scope and service expectations.
What it covers
- Recurring janitorial service
- Day porter service
- Floor care and refinishing
- Window cleaning
- Deep and specialty cleaning
Common requests
- New-location cleaning setup
- Scope or frequency changes
- Service-quality concerns
- One-time deep cleans
- Floor or window cleaning
Why it matters
- Cleanliness directly affects customer perception
- Standards need to remain consistent across locations
- Poor service becomes visible quickly
- Centralized oversight simplifies multi-site programs
How Bedrock coordinates
- Scope and frequency established by location
- Recurring schedules coordinated
- Service issues documented and escalated
- Performance and completion tracked across locations
Service Category
Pest Control
Pest prevention and response programs help protect facilities, inventory, employees, and customers. Bedrock coordinates recurring programs and corrective treatments across locations.
What it covers
- General pest control
- Rodent control
- Flying insect treatment
- Crawling insect treatment
- Preventive pest programs
- Follow-up and corrective treatments
Common requests
- Pest activity reported at a location
- Rodent sightings or evidence
- Flying or crawling insect activity
- Recurring pest problems
- Additional treatment or follow-up required
Why it matters
- Pest activity can affect customers and employees
- Certain operating environments require heightened pest control
- Recurring problems may indicate underlying facility conditions
- Consistent documentation supports portfolio-wide management
How Bedrock coordinates
- Appropriate pest-control resource scheduled
- Treatment and findings documented
- Follow-up service tracked when required
- Recurring activity identified for further review
Service Category
Landscaping & Exterior Services
Exterior conditions shape the first impression of every location. Bedrock coordinates recurring grounds programs, seasonal service, and exterior maintenance across your portfolio.
What it covers
- Landscaping and grounds maintenance
- Irrigation systems
- Snow and ice management
- Pressure washing
- Parking lot and exterior maintenance
Common requests
- Landscaping service issues
- Irrigation problems
- Storm cleanup or tree damage
- Snow and ice response
- Pressure washing or exterior cleanup
Why it matters
- Exterior appearance affects customer perception
- Grounds conditions can create safety concerns
- Seasonal needs vary by market
- Consistency matters across multi-location portfolios
How Bedrock coordinates
- Recurring programs organized by location
- Seasonal and weather-related service coordinated
- Service completion documented
- Quality issues and recurring needs tracked
Service Category
Preventive Maintenance
Scheduled maintenance helps keep equipment and facility systems operating reliably while reducing avoidable reactive repairs. Bedrock coordinates recurring programs across locations, trades, and assets.
What it covers
- HVAC and refrigeration maintenance
- Equipment and system maintenance
- Fire and life-safety inspections and service
- Roof and exterior inspections
- Asset-specific maintenance programs
Common requests
- Building a preventive maintenance program
- Aligning service frequencies across locations
- Catching up on missed maintenance
- Adding newly installed equipment
- Reviewing maintenance findings and follow-up needs
Why it matters
- Preventive work can reduce unplanned downtime
- Consistent maintenance supports equipment performance
- Scheduled programs make service needs more predictable
- Maintenance records provide visibility into asset history
How Bedrock coordinates
- PM schedules organized by location and asset
- Required service routed and scheduled
- Completion and documentation tracked
- Findings converted into follow-up work when needed
Service Category
Vertical Transportation
Elevators, escalators, lifts, and related systems require specialized service and ongoing inspection coordination. Bedrock helps manage service activity, outages, inspections, and planned work across locations.
What it covers
- Elevators
- Escalators
- Lifts and dumbwaiters
- Inspection and certification coordination
- Modernization projects
Common requests
- Unit out of service
- Door, leveling, or call-button issues
- Inspection coordination
- Recurring service problems
- Modernization or replacement planning
Why it matters
- Outages can directly affect building access
- Accessibility needs must be maintained
- Equipment is highly specialized and regulated
- Recurring problems can significantly affect operations
How Bedrock coordinates
- Specialized service providers coordinated
- Outages tracked and escalated
- Inspection scheduling and deficiencies followed through
- Modernization and project needs organized
Service Category
Specialty Services
Some facility needs fall outside standard service categories. Bedrock coordinates qualified specialty providers for uncommon equipment, systems, and location-specific requirements.
What it covers
- Specialty facility equipment
- Location-specific systems
- Uncommon inspection or service requirements
- Specialized repair and maintenance needs
- Other services outside standard trade categories
Common requests
- Specialized equipment repair
- Required inspection or certification
- Provider sourcing for an uncommon service
- Specialty preventive maintenance
- Repair or replacement scoping
Why it matters
- Specialized needs can still interrupt operations
- Qualified provider availability can vary by market
- Uncommon services can be difficult to coordinate across multiple locations
- Specialty work still needs visibility alongside core facility work
How Bedrock coordinates
- Qualified specialty resource identified
- Scope and requirements reviewed
- Scheduling and status tracked
- Completion documentation maintained by location
Service Line
Capital Projects & Project Management
Relocations, build outs, remodels, equipment replacements, and rollouts across many locations. This work has its own scope, schedule, and budget, so we manage it as a project rather than a work order. Bedrock holds the whole project from the first plan to final closeout.
What it covers
- Corporate relocations
- Tenant build outs and interiors
- Remodels and refreshes
- Equipment replacements
- Multi location rollouts
- Receivership and investor assets
How Bedrock manages it
- One point of accountability for the project
- Budget control and change order review
- Contractor selection and site oversight
- Permitting and landlord coordination
- Reporting through every phase
- Closeout, warranties, and handoff
See capital projects and project management