Common requests

What locations call about

  • Unit out of service
  • Door, leveling, or call-button issues
  • Inspection coordination
  • Recurring service problems
  • Modernization or replacement planning
Why it matters

Why vertical transportation can't wait

  • Outages can directly affect building access
  • Accessibility needs must be maintained
  • Equipment is highly specialized and regulated
  • Recurring problems can significantly affect operations
How Bedrock coordinates

From request to completion.

  1. Specialized service providers coordinated
  2. Outages tracked and escalated
  3. Inspection scheduling and deficiencies followed through
  4. Modernization and project needs organized
Tracked in Pebble CMMS

Every job on one record.

Vertical Transportation work runs through Pebble CMMS, the same system your team uses for every other trade.

A work order for every job

Each request is opened with its location, trade, sub-trade and priority, so it starts with the right information.

Spending stays in your limits

DNE limits are set by trade, and quotes that exceed them need your approval before the work goes ahead.

History by location and asset

Completed work, costs and notes stay on the record, so recurring problems are easy to spot.

Ways to work with Bedrock

Your providers, ours, or both.

Choose the model that fits each trade and location.

Client-Managed

Your team runs vertical transportation work in Pebble with your own service providers.

Shared Coverage

Bedrock fills the gaps in your network where you don't have vertical transportation coverage.

Managed Services

Bedrock manages dispatch, follow-up and after-hours vertical transportation work for you.

Questions

Vertical Transportation, answered

More questions
What vertical transportation work does Bedrock coordinate?

Bedrock coordinates elevators, escalators, lifts and dumbwaiters, inspection and certification coordination and modernization projects, across every location you manage.

What are common vertical transportation requests?

Common requests include unit out of service, door, leveling, or call-button issues, inspection coordination, recurring service problems and modernization or replacement planning.

How does Bedrock handle vertical transportation work?

Specialized service providers coordinated. Outages tracked and escalated. Inspection scheduling and deficiencies followed through. Modernization and project needs organized. Every job is tracked as a work order in Pebble CMMS.

Do we have to use Bedrock's service providers?

No. Your service providers stay yours. If you already have providers you trust, they keep the work, and Bedrock fills the gaps where you don't have coverage.

Need vertical transportation coverage across your locations?

A facility assessment looks at how work reaches your team today, which locations and trades you manage, and where support would help most.