Service provider management, built around your network.
Use your own service providers, Bedrock's network, or both. Pebble keeps provider assignments, dispatch rules and service activity connected to each location and trade, and gives providers their own portal to work the job.
From start to finish
- Add your providersBring in the providers you already use, at no cost to them.
- Set who covers whatAssign providers by location and trade, with dispatch rules for each.
- DispatchWork orders go to the provider set for that location and trade.
- They work the jobThe provider accepts, sets an ETA and updates statuses in their portal.
- Review performanceTrack provider performance across locations and trades.
One system for every provider who works your locations.
Your network, Bedrock's, or both
Keep the providers you trust, add Bedrock's network where you need coverage, or let Bedrock run it. You see only the providers you've added.
Their own portal
Providers log in to their own portal, where they see one queue of the work orders assigned to them, accept or decline, and set their ETA.
Quotes and invoices in one place
Providers send quotes and invoices through Pebble, so approvals and costs stay on the work order instead of in email.
Roles that fit how they work
Provider teams use titles like Admin, Dispatcher, Billing and Technician, with permissions set per person to match how each company runs.
Free for providers
Service providers are never billed for using Pebble, so getting your network on board is simple.
Coverage gaps filled
In a market where you have nobody, Bedrock finds and onboards a qualified provider.
Works however you run Pebble.
Pebble runs three ways, and you can choose the model that fits each trade and location.
Client-Managed
You use and contract your own service provider network.
Shared Coverage
Your network plus Bedrock's, so gaps in coverage get filled.
Managed Services
Bedrock's network does the work, and Bedrock contracts it.
Do service providers pay to use Pebble?
No. Service providers are never billed for Pebble.
Will a provider see other work or other companies?
No. A provider sees only the work orders assigned to them, in one queue.
What if we have no provider in a market?
Bedrock finds one. Sourcing a provider in a new market is the part software alone can't do.