Common requests

What locations call about

  • Broken or shattered storefront glass
  • Cracked door or window glass
  • Emergency board-up
  • Damaged mirrors or interior glass
  • Replacement glass measurement and installation
Why it matters

Why glass can't wait

  • Broken glass creates immediate safety and security concerns
  • Storefront damage directly affects customer perception
  • Openings may need to be secured before permanent replacement
  • Custom glass may require measurement and fabrication
How Bedrock coordinates

From request to completion.

  1. Emergency securing prioritized when required
  2. Qualified glass provider dispatched
  3. Measurement and fabrication tracked when replacement is required
  4. Permanent installation and completion documented
Tracked in Pebble CMMS

Every job on one record.

Glass work runs through Pebble CMMS, the same system your team uses for every other trade.

A work order for every job

Each request is opened with its location, trade, sub-trade and priority, so it starts with the right information.

Spending stays in your limits

DNE limits are set by trade, and quotes that exceed them need your approval before the work goes ahead.

History by location and asset

Completed work, costs and notes stay on the record, so recurring problems are easy to spot.

Ways to work with Bedrock

Your providers, ours, or both.

Choose the model that fits each trade and location.

Client-Managed

Your team runs glass work in Pebble with your own service providers.

Shared Coverage

Bedrock fills the gaps in your network where you don't have glass coverage.

Managed Services

Bedrock manages dispatch, follow-up and after-hours glass work for you.

Questions

Glass, answered

More questions
What glass work does Bedrock coordinate?

Bedrock coordinates storefront glass, door and window glass, interior glass and mirrors, emergency board-up and securing and glass replacement and glazing, across every location you manage.

What are common glass requests?

Common requests include broken or shattered storefront glass, cracked door or window glass, emergency board-up, damaged mirrors or interior glass and replacement glass measurement and installation.

How does Bedrock handle glass work?

Emergency securing prioritized when required. Qualified glass provider dispatched. Measurement and fabrication tracked when replacement is required. Permanent installation and completion documented. Every job is tracked as a work order in Pebble CMMS.

Do we have to use Bedrock's service providers?

No. Your service providers stay yours. If you already have providers you trust, they keep the work, and Bedrock fills the gaps where you don't have coverage.